Privacy Policy

Effective date: 2023-08-18 (last updated: [UPDATE DATE])

This Privacy Policy explains how Lowhill Games Oy (“Company”, “we”, “us”, or “our”) collects, uses, shares and protects your information when you use the Bitcoin Mining App (CloudMineCrypto.com) mobile applications and website (together, the “App” or “Service”).

By downloading, installing, accessing or using the App, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the App.

1. Data Controller

The data controller for your personal data is:

Lowhill Games Oy
Sävelänlatu 7, 38710 Kankaanpää
Email: [email protected]

2. Information We Collect

2.1 Information you provide to us

• Account and login information
  If you choose to create or connect an account, we may collect identifiers such as your email address, your chosen display name, and information from your sign-in provider (e.g. Google or Apple ID).
• Support communications
  When you contact us (for example by email or through in-app support), we may collect your email address, message content, and any other information you choose to provide so we can respond to you.
• Withdrawal and wallet details
  When you request a Bitcoin withdrawal, we collect the wallet address or other withdrawal details you provide, as well as related transaction information (such as network, amount, timestamps and status).
• Optional KYC / identity verification
  In limited cases, and where required for fraud-prevention, risk management, or legal/regulatory compliance, we may ask you to provide additional information such as your full name, date of birth, country of residence and/or government-issued documents (e.g. passport or ID), and selfies or photos for verification. This is only requested when necessary and is handled under additional safeguards.

2.2 Information collected automatically

• Device and technical data
  Such as device model, operating system and version, language, time zone, IP address, app version and device identifiers (for example, advertising IDs or Firebase installation IDs where applicable).
• Usage data
  Such as in-app pages viewed, screens and buttons you interact with, the time and date of your sessions, crash logs and diagnostic information, mining contract selections, ad views, and other events that help us understand how the App is used.
• Log data
  In case of errors or crashes, we may collect log data, which can include device information, IP address, and technical details about the state of the App at the time of the error.

2.3 Information from third-party services

The App integrates with third-party services which may collect information about you in accordance with their own privacy policies. These services may include (depending on your platform and configuration):

• Google Play Services
• Google Analytics for Firebase
• Firebase Crashlytics
• Advertising networks and mediation platforms (for example, AdMob or other partners shown in-app)
• App stores (Apple App Store, Google Play) and payment processors

We do not control how these third parties process your data, and we encourage you to review their respective privacy policies.

3. How We Use Your Information

• To provide and operate the App
  Including setting up and maintaining your account, running our virtual Bitcoin mining system, calculating in-app Bitcoin rewards, processing withdrawals, applying loyalty and continuity boosts, and managing referrals.
• To improve and optimize the Service
  For example, analyzing usage and performance, troubleshooting issues, and developing new features.
• To show ads and measure their performance
  Including rewarded ads that can grant in-app rewards. Ad partners may use device identifiers and contextual information to deliver and measure ads, subject to applicable consent requirements.
• To communicate with you
  For example to send important notices about the Service, respond to your support requests, or inform you about changes to our policies or terms.
• To prevent fraud and abuse
  Including detecting suspicious activity, enforcing our Terms of Use, preventing multi-account abuse, and carrying out any necessary identity checks.
• Legal and compliance purposes
  Such as complying with applicable laws and regulations, responding to lawful requests, and defending our legal rights.

4. Legal Bases (EEA/UK users)

If you are in the European Economic Area or the UK, we process your personal data on the following legal bases:

• Performance of a contract – to provide the App and its features you choose to use.
• Legitimate interests – for example to improve the Service, prevent fraud, protect our rights, and ensure security, where these interests are not overridden by your rights and freedoms.
• Consent – where required for certain analytics or advertising technologies. You can withdraw consent at any time within your device or platform settings, where available.
• Legal obligations – to comply with laws, regulations, and lawful requests from authorities.

5. How We Share Your Information

• Service providers
  Such as hosting providers, analytics and crash-reporting services, email and support tools, advertising and mediation networks, and payment or app-store providers who help us operate the App.
• Advertising partners
  When you view or interact with ads, some information (such as device identifiers or approximate location) may be shared with ad networks and their partners, in accordance with applicable platform rules and consent choices.
• Crypto and blockchain infrastructure
  When you make withdrawals, your wallet address and transaction details are written to the relevant blockchain network, which is public by design. Blockchain data may be visible to anyone who examines the network.
• Professional advisers and authorities
  Where necessary, we may share information with our legal, tax or other advisors, or with regulators or law-enforcement authorities where we are legally required to do so.
• Business transfers
  In the event of a merger, acquisition, reorganization or sale of assets, your information may be transferred as part of that transaction, subject to applicable law.

We do not sell your personal information in the sense of exchanging it for money. Certain jurisdictions (e.g. under CCPA/CPRA) treat some disclosures for advertising or analytics as “selling” or “sharing”; where required we will honor your rights and choices under those laws.

6. International Transfers

We are based in Finland, but our service providers and infrastructure may be located in other countries. This means your information may be transferred to and processed in countries outside your own, including countries that may not provide the same level of data protection as your jurisdiction.

Where required by law, we use appropriate safeguards (for example, Standard Contractual Clauses approved by the European Commission) to protect personal data transferred outside the EEA/UK.

7. Data Retention

We retain personal data only for as long as reasonably necessary to provide the Service, comply with our legal obligations, resolve disputes, enforce our agreements, and protect our legal rights.

In general:

• Account and usage data are kept while your account is active and for a reasonable period afterward.
• Transaction and withdrawal records may be kept longer where required for accounting, tax, or legal reasons.
• Support communications are retained as long as needed to manage your requests and for audit purposes.
• Log and analytics data may be stored for a limited period, subject to our internal policies and third-party tools.

When data is no longer needed, we will delete or anonymize it, or, where this is not possible (for example, because the data is stored in backup archives), we will securely store it and isolate it from any further processing until deletion is possible.

8. Your Rights

Depending on your jurisdiction, you may have some or all of the following rights in relation to your personal data:

• Right to access – to obtain confirmation whether we process your personal data and to receive a copy.
• Right to rectification – to request correction of inaccurate or incomplete data.
• Right to erasure – to request deletion of your personal data in certain circumstances.
• Right to restriction – to request that we limit processing in certain cases.
• Right to data portability – to receive your personal data in a structured, commonly used and machine-readable format where applicable.
• Right to object – to object to processing based on legitimate interests or to direct marketing.
• Right to withdraw consent – where processing is based on consent, you can withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise your rights or make a data request, please contact us at [email protected]. We may need to verify your identity before fulfilling your request. Some rights may be limited or not apply in certain cases, depending on the law where you live.

Children’s privacy

Our App is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action, including deletion where required.

9. Security

We use commercially reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse or alteration. However, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information.

10. Cookies and Similar Technologies

Our website and App may use cookies, SDKs and similar technologies (for example through analytics and advertising providers) to operate the Service, remember your preferences, and understand how the Service is used.

You can control cookies and similar technologies through your browser settings, device settings, or platform-specific consent tools where available. Disabling certain technologies may affect some features of the Service.

11. Third-Party Links

The App may contain links to external websites or services that are not operated by us (for example, wallet providers, exchanges, or community channels). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.

12. Virtual Mining and Blockchain Transparency

The App uses a virtualized Bitcoin mining system. All “mining”, hashrate values, loyalty boosts, continuity multipliers and similar features within the App are virtual and used solely to calculate your in-app Bitcoin rewards under our internal rules. They do not represent direct ownership of real-world mining hardware or hashrate.

When you choose to withdraw Bitcoin, the resulting transactions are processed on public blockchain networks (such as Bitcoin or other supported networks). Information recorded on these networks (including your wallet address and transaction details) may be publicly visible and cannot be deleted by us.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “last updated” date at the top of this page, and, where required by law, we will notify you via the App or by other appropriate means.

Your continued use of the App after any changes to this Privacy Policy will constitute your acknowledgment of the changes and your agreement to be bound by the updated policy.

14. Contact Us

If you have any questions, requests or complaints about this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Company: Lowhill Games Oy